You can return products purchased at looptics.com within 14 days of receiving the shipment. The exception to this rule is customized items (REMIX) as they have been custom-made especially for you, unless they have proven defects and factory errors, in this case, they are subject to the 14 days return rule, however, we advise you to contact us ASAP.

For further details, check our shipping policy or to contact our customer support, please reach out via email with your order number with the email you used to make your order to the following address:We want to ensure that you get the highest quality designer sunglasses. If there are any issues with your order we are here to help, please contact our customer support via email: service@looptics.com.

If you need to update or cancel your order, please contact us immediately. We try to process orders very quickly but once our warehouse has processed your order we can no longer make changes or cancel your order.

We do not have the ability to add items to your order once it has been placed, please place a new order with the items you want to purchase.

If you would like to cancel your order, please let us know as soon as possible at service@looptics.com. Please include your order number and name!

You sure can! You can check on the status by checking the email we automatically sent you after your order, we will include a tracking number in this email.

Your order will be delivered within 4 -7 business days. Your sunglasses will usually reach you faster but may take the full 7 business days depending on the situation.

We offer free delivery on all orders made on our website. Please be aware we are unable to deliver to hotels, PO boxes, military addresses, or addresses in the Channel Islands.

When your order has been shipped, you will receive an e-mail with the tracking number.

When available, discounts can be applied during checkout. After selecting your products, you will be able to view your cart before confirming your purchase. At this point, there will be an opportunity to apply your discount code.

Products that are already discounted may not be eligible for further discounts.